God Of Customer Service

CaptureOne of the pleasures of moving to a new city is the always wonderful experience of dealing with the cable company. (Specifically Comcast, in case you were wondering. Or is it Xfinity now? I have no idea.)

Wanting to trim my budget in my new apartment, I made the decision to drop cable television and only purchase internet service.

After 6 months of getting by just fine with Apple TV and a digital antenna, I got a call from Comcast saying my promotional price on internet service was about to expire. If I did not update my plan, than my rate would more than double.

The customer service rep explained to me that basically it would be cheaper to upgrade my internet service and add on a basic cable package than it would be to remain at my current plan.

After going around in a circles with the sales rep on the phone I finally agreed. Of course once I received my new cable box in the mail it was not as easy to setup as the salesperson made it out to be.

So I was forced to do my least favorite thing in the world: contact customer service on the phone. Continue reading

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